Help and FAQ about Shipping

What is a Tracking Number? Tracking numbers are used by Shipping Carriers to identify and trace every package as it moves through the Delivery system to its destination. Every Carrier automatically assigns a specific tracking number to your package.   Fedex Tracking Numbers appear in the following format: 605458210009999 UPS Tracking Numbers appear in the following format: 1Z 999 999 99 9999 999 9

USPS confirmation Numbers appear in the following format:
Delivery Confirmation™ # 0103 8555 9999 9999 9999

other FAQ

	Question
	Why can't I track an USPS priority Mail package sent to me?
	Answer
	At the present time, you cannot determine the status of an insured item via our web site or through our toll free number.  Insurance does not provide tracking for the item; we are not able to tell you where the item is within the mail stream or when it will be delivered.

Note:If you need immediate assistance, please give us a call.

General Information
1-800-ASK-USPS^® or (800) 275-8777
Hours of Operation:
Monday through Friday from 8:00 a.m. to 8:30 p.m. (Eastern Time)
Saturdays from 8:00 a.m. to 6:00 p.m. (Eastern Time)
Closed Sundays and Holidays

What does Returned to Shipper mean when checking the status of my package? The designation, Returned to Shipper, in the Status field of the Tracking Summary means that the package was returned to the original shipper. Possible reasons for return include, but are not limited to: Package being refused by the intended receiver Physical address not able to be found by the Carrier Unable to deliver after multiple delivery attempts

What does Rescheduled mean when checking the status of my package? The designation, Rescheduled, in the Status field of the Tracking Summary means that the delivery date has been changed, and the package should be delivered on the revised delivery date. See the Tracking Results page for the rescheduled delivery date.